Reference

Open pelita168 Privacy Policy for Indonesia

This page tells you exactly how we handle your account data, device data, and support requests on pelita168.

Account dataDevice logsCookiesLocal law
pelita168 Open pelita168 Privacy Policy for Indonesia
REQUEST CHANNELS

Switch to Privacy Support Paths

When you want a data check, correction, or closure request, we keep the path short.

Live Chat Open the chat icon in the footer, send your registered email and the change…
WhatsApp Use the WhatsApp button for a quick identity check, then send the account email…
Email Request If you prefer email, send a signed request from your registered address and include…
DATA HANDLING

Browse How We Handle Data

We handle privacy in layers, not in one vague rule. First we limit collection to account data, device signals, and the records needed for verification or dispute checks.

Data Scope

We collect the name, email, phone number, login time, and device path you submit during account creation and sign-in. When you use DANA, OVO, GoPay, or QRIS, we keep the payment reference so we can match the record.

Cookies

Session cookies keep you signed in while you move between pages, and analytics cookies help us spot broken flows. You can clear them in your browser, but some steps may ask you to sign in again.

Security Checks

Before we change an account field, we may ask for the last active device, the latest login time, and a one-time code sent to your email or phone. That blocks changes from the wrong person.

Retention

We keep verification and request logs for as long as needed to settle disputes, meet legal duties, and stop duplicate access. Older support threads can be removed after a set retention period unless the law says otherwise.

Change Routing

Use the profile menu, open Privacy Request, and choose access, correction, or removal. Add the account email and the detail you want changed, and we route it to the team that handles the record.

Local Access

When you ask about eligibility or access, we check the account against local law and only proceed where local law permits. That keeps the process clear for Indonesian accounts without overpromising what we cannot do.

Open Common Privacy Questions

These are the questions we hear most when you want to see, change, or close your data file. The answers below explain what we keep, how long we keep it, and what you need to send from your registered account. If your request depends on local law, we apply the rules only where local law permits and we tell you what we can process from there.

We keep the details you submit for the account, plus sign-in time, device path, and payment reference when you use DANA, OVO, GoPay, or QRIS. We use them to verify you and answer account questions.

Yes. Session cookies help your login stay active while you move through the pages, and analytics cookies help us spot broken forms or repeated errors. You can clear them in browser settings, but you may need to sign in again.

Yes, where local law permits. Send the request from your registered email or from the account menu, and we will confirm the identity match before we share the file. That protects the data from the wrong inbox.

Open the profile menu, choose Privacy Request, and send the corrected detail with the last device you used and the latest login time. We use that trail to confirm the change belongs to you before we update it.

We keep some logs only as long as needed for verification, dispute handling, and legal duties. Support tickets and duplicate access traces do not stay forever; we remove them when the retention period ends unless the law says otherwise.

Use live chat, WhatsApp, or email from the contact area, then include your registered address, the request type, and one matching detail from your account. Our team works daily from 09:00-21:00 WIB.